Cielsko – Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Cielsko website and apply to all enquiries, purchases, and export transactions made with us. By accessing our website or engaging in business with Cielsko, you agree to comply with these Terms.

2. Use of Website

You agree not to: – Use the website for unlawful activity – Upload malicious content or attempt to breach system security – Misuse content, trademarks, or intellectual property displayed on the site

3. Intellectual Property

All content, images, text, graphics, and trademarks on this website are the property of Cielsko unless otherwise stated. Unauthorized reproduction or redistribution is prohibited.

4. Product Information and Specifications

All spices are agricultural products and naturally vary in: – Colour – Aroma – Size – Pungency (SHU) – Moisture content – Seasonality

While we strive for accuracy, product specifications may vary slightly based on harvest conditions.

5. Packaging Standards

Products will be packed as per mutual agreement. Common options include: – 25 kg / 50 kg PP bags – Jute bags – HDPE / laminated bags – Vacuum packs (if required)

Customization is available upon request.

6. Inspection & Quality Verification

Buyers may request third-party inspection from the following agencies: – SGS – Cotecna – Bureau Veritas – Any buyer-nominated agency

Inspection costs, unless specified otherwise, shall be borne by the buyer.

7. Shipment & Incoterms

All international shipments follow mutually agreed Incoterms 2020, such as: – FOB (Free On Board) – CIF (Cost, Insurance & Freight) – CFR (Cost & Freight) – EXW (Ex Works)

Risk transfer, freight responsibility, and insurance obligations depend on the selected Incoterm.

8. Pricing & Taxes

All prices are subject to: – Market availability – Raw material price fluctuations – Currency exchange rates

Export duties, customs fees, and taxes (if applicable) will be charged as per regulations.

9. Payment Terms

Accepted payment modes include: – TT (Wire Transfer) – LC (Letter of Credit) – DP/DA terms (subject to approval)

Orders are processed only upon confirmation of agreed payment terms. Overdue payments may incur holding charges.

10. Delivery Delays

We are not responsible for delays caused by: – Port congestion – Container shortages – Vessel delays / shipping line issues – Customs clearance delays – Strikes, lockdowns, or regulatory disruption

11. Claims & Complaints

Claims related to quality, shortage, or damage must be submitted within 2 days of receiving goods.

The buyer must provide: – Photographs – Third-party inspection reports (if applicable) – Weight or quantity discrepancy reports

Cielsko will review all claims and may offer compensation, replacement, or partial refund depending on evaluation.

12. Cancellation Policy

Orders cannot be cancelled once production, packing, or shipment arrangements have begun, unless agreed in writing by both parties.

13. Limitation of Liability

Cielsko is not liable for indirect, incidental, or consequential losses related to: – Delayed shipments – Profit loss – Business interruption – Third-party logistics errors

14. Force Majeure

Cielsko is not liable for failure to perform obligations due to circumstances beyond control, such as: – Natural disasters – Political instability – War or terrorism – Shipping disruptions – Government restrictions

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be resolved in courts located within the jurisdiction of Cielsko’s registered office.

16. Contact Information

For any questions regarding these Terms, contact: Email: info@cielsko.com